1. Abacus Austin
  2. VIP
  3. Terms & Conditions

Abacus VIP Membership Terms & Conditions

The VIP Member Subscription is a monthly subscription between the Seller (ABACUS) and the Customer (VIP Member) providing access to specific benefits and/or discounts provided for in membership agreement.

VIP Members can use any or all services and benefits included in VIP Member Subscription Plan beginning upon the date of purchase, including, but not limited to, annual maintenance such as air conditioning, heating, plumbing and electrical tune-ups or inspections, drain cleaning, vouchers, discounted service fees or diagnostics and extended warranties for repairs made while active VIP Member. It is the sole responsibility of the Customer to utilize any or all the services, discounts and benefits included with the VIP Member Subscription.

Seller is not responsible for the underutilization of any VIP Member benefits and is under no obligation to refund any portion of services, benefits or discounts not utilized during the subscription term or at time of cancellation. Customer agrees to receive communications from Seller in the form of direct mail, email, SMS/Text or phone calls that may include reminders about benefits available, access to account information, special offers, scheduling recommendations and so forth. However, it is still up to the Customer to be familiar with and to take advantage of any or all benefits as wanted or needed, and Seller is not responsible for underutilization of the benefits.

The VIP Member Subscription is a monthly recurring credit card transaction. It is up to the customer to provide and maintain a valid credit card on file while an active member. If Customer does not provide updated credit card information or approval to re-process payment within 2 weeks of a declined transaction, it will be considered canceled. 2-Week Cancellation required via phone or email (with verification of receipt by Abacus). No refunds provided for prior charges previously agreed to as part of membership subscription agreement.

Abacus also reserves the right to terminate subscription/agreement with notice to the customer and will automatically prevent future billing from occurring upon notice.

Disclaimers

  1. Free Estimates (aka no trip fees/no service fees – $49.95 Value per Visit)
    • VIP Members will not pay for service / trip fees between 8am to 8pm Monday thru Sunday.
    • Service Calls / Trip Fees do not include diagnostics charges or repair estimates.
    • After Hours & Holiday Rates are not included and may vary.
    • For any recommended repairs, upgrades or services that requires additional labor, materials, or services, VIP Members will receive 10% off any approved estimates.
    • All repair options and pricing provided up front at time of service with customer approval before work begins and VIP Member 2-Year Parts & Labor Warranty while maintaining an active VIP Membership, or warranty will revert to standard warranties provided for specific services provided.
    • Abacus reserves the right to refuse free service calls for repeat requests for the same repair whereby repair recommendations have been provided and the customer declines to make said repairs.
  2. Unlimited Drain Cleaning ($125 – $400 Average Value)
    • VIP Members will not pay for standard drain cleaning service between 8am to 8pm Monday thru Sunday.
    • After Hours & Holiday Rates are not included and may vary.
    • For drains that cannot be cleaned due to corrosion, cracks, tree roots, etc., or is a recurring clogged drain problem, or if drain requires hydro jetting, toilet removal, or other more difficult problems that require additional labor, materials or troubleshooting, an up-front estimate will be provided.
    • Abacus reserves the right to refuse repeat drain cleaning services for drains that require repairs and whereby customer has refused to make said repairs.
    • For any recommended repairs, VIP Members will receive 10% up to $500 off any approved estimates, not to be combined with any other specials, discounts or coupons.
    • All repair options and pricing provided up front at time of service with customer approval before work begins and VIP Members receive
      2-Year Parts & Labor Warranty while maintaining an active VIP Membership, or warranty will revert to standard warranties provided for
      specific services provided.

  3. Each VIP Member is eligible to receive up to four total maintenance visits per year, including: ($700 Average Value when used)
    • ONE BAM Fall/Winter Heating & Furnace Safety Inspection per year for all systems including carbon monoxide (CO) leak detection, filter replacements (No charge if customer supplied).
    • ONE BAM Spring/Summer Air Conditioning Inspection per year for all systems including condenser clean out and filter replacement as needed. (No charge if customer supplied). Ask for Complete Details.
    • ONE CLUB Whole-House Plumbing Inspection that includes drains, including ALL tank water heaters with flush or descale if applicable, garbage disposals, fixtures, gas lines, laundry drain lines, and more. Ask for Complete Details.
    • ONE AMP Electrical inspection that includes Main Panel Boards; Arc Fault Breakers; GFCI Protection; Inspect 1-2 receptacles per circuit; Accessible smoke/CO detectors and more. Ask for Complete Details.
  4. Save 10% on repairs & diagnostics, up to $500 per invoice
    • Discounts only apply to repairs or diagnostic fees, and does not include discounts on replacement equipment such as condensers, water heaters, panels, etc.
    • For new equipment, VIP Members will can utilize the best possible, current discounts and offered all available payment options including 3rd party financing with approved credit.
    • Discounts valid on applicable repairs and diagnostics only. Cannot be combined with other discounts, offers, coupons or specials.
  5. 2-Year Extended Warranties
    • Extended Warranties are valid for active VIP Members only. If a member cancels, the warranty will revert to standard warranty for work provided.
  6. Save thousands with exclusive VIP Member vouchers
    • VIP Members will receive and have access to exclusive VIP Member Only Vouchers for multiple, select products and services, from installation of new equipment to services such as duct cleaning. Members may opt for alternative offers or discounts that are equal to or better than VIP Member Vouchers represented. See coupons for details. Offers may be subject to change. Call for details. VIP member only vouchers are non-transferrable.